JoyJili FAQ — Answers to All Your Questions

Only A Only one account is allowed per user. Creating multiple accounts is strictly prohibited and may result in permanent account suspension. However, different family members can each have their own separate account using their own mobile number.

Go to the login page and click "Forgot Password?" An OTP will be sent to your registered mobile number. Verify the OTP and set a new password. If you run into any issues, contact us via live chat.

Yes, changing your mobile number is possible. However, for security reasons it cannot be done directly — you'll need to contact our Live chat support Contact us and your number will be updated after your identity has been verified.

KYC (Know Your Customer) is an identity verification process that protects your account and is required for large withdrawals. Simply submit a photo of your NID or passport and verification is completed within 24 hours.

If your account has been suspended, email support@joyjili.ws or reach out via live chat. You'll be informed of the reason, and if it was a mistake, your account will be restored promptly.

• Minimum deposit: ৳200
• Minimum withdrawal: ৳300
• Maximum daily withdrawal: ৳5,00,000

Accounts with completed KYC verification may have higher limits.

JoyJili The following payment methods are currently supported:

• BKash
• Nagad
• Rocket
• Bank Transfer (Selected Banks)

All transactions are secure and encrypted.

Typically 2 to 5 minutes Withdrawals are processed within this time. Bank transfers may take up to 24 hours. Large withdrawals without KYC verification may experience slight delays.

Refresh the page and wait a few moments. If your balance still hasn't updated within 30 minutes, contact us via Live Chat with your transaction reference number and a screenshot. We'll get it sorted quickly.

JoyJili does not charge any withdrawal fees. However, bKash, Nagad, and Rocket may apply their own transaction charges as per their respective terms.

New members Welcome Bonus based on your first deposit. Free spins or free bets may also be available right after registration. Visit the Promotions page to see current offers.

A wagering requirement means you must place a certain amount in bets before withdrawing a bonus. For example, a 5x wagering requirement on a BDT 100 bonus means you need to wager BDT 500 in total. The specific conditions are listed with each promotion.

A set percentage of your net daily losses is automatically credited back to your account as cashback the following day. No separate claim is needed. Cashback can be withdrawn directly.

Share your referral link or code with friends. When they register and make their first deposit, you'll receive Referral Bonus The more referrals you make, the higher the bonus you receive.

Bonuses cannot be withdrawn until the wagering requirements are met. However, your original deposited amount (excluding the bonus) can be withdrawn at any time. You may also cancel the bonus and withdraw your real balance only.

JoyJiliSports available for betting at

• Cricket (including IPL, BPL, T20 World Cup)
• Football (Premier League, La Liga, World Cup)
• Tennis, Badminton, Basketball
• E-Sports (CS:GO, DOTA 2)
• Live Casino Games

Live betting means placing bets in real time while a match is in progress. Odds change every moment, so follow the match situation, score, and momentum before placing your bet. Log in and head to the Sports section to see all live matches.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or postponed, your stake will be refunded. Cash Out It is possible to settle certain bets early using this feature.

JoyJiliuses decimal odds. For example, odds of 2.50 mean that a BDT 100 bet returns BDT 250 in total if you win (BDT 150 profit). The higher the odds, the lower the chance of winning — but the greater the payout.

The minimum bet starts at ৳10 Onwards. Maximum bet limits vary by event and market. High roller members can place bets at special elevated limits. Visit the high roller page for more details.

Our Download page Download the Android APK directly from our official site. iOS users can find instructions on the download page. Do not download from third-party sites — this poses serious security risks.

Go to your phone's Settings → Security → enable "Unknown Sources" or "Install Unknown Apps". Then try installing the APK again. If the issue persists:

• Uninstall the previous version
• Restart your phone
• Make sure you have enough storage space

Yes, On the JoyJili app The app includes all the features available on the website — plus a few exclusive extras like push notifications, biometric login, and faster payment processing.

Clear the app cache (Settings → Apps → JoyJili → Clear Cache). Download the latest version. Restart your phone. If the issue persists, contact us via live chat with your phone model and Android version.

Yes, JoyJili All data is protected with SSL 256-bit encryption. Your personal information is never sold to third parties. See our Privacy Policy for more details.

Change your password immediately and notify us at support@joyjili.ws. Our security team will investigate your account. If you notice any suspicious transactions, please report those as well.

Go to Profile Settings, select "Security," and enable OTP verification. You'll receive an OTP on your mobile each time you log in. This is the strongest protection available for your account.

• Always joyjili.ws Use the domain
• Never share your password or OTP with anyone
• JoyJili will never ask for your password over the phone
• Do not click on suspicious links or messages